Kaze Customer Data Privacy Policy

The Kaze Cue brand is committed to protecting the personal information of its customers, respecting their privacy rights, and ensuring the confidentiality of all data collected during the purchase process and interaction with its products and services.

Personal Information Collected

Kaze collects the following types of information from customers to facilitate sales and support:

  • Identification Information: Full name, email address, phone number.
  • Transaction Information: Shipping address, billing address, purchase history (cue type, date of purchase).
  • Payment Information: Credit/debit card details (typically processed through a secure third-party provider and not stored in full by Kaze).
  • Automated Data (when visiting the website): IP address, browser type, access time, cookies, and other tracking data to enhance the online shopping experience.

Purpose of Data Usage

Customer’s personal information is used for the following main purposes:

  • Order Processing: Delivery, payment confirmation, and invoice issuance.
  • Customer Support: Responding to inquiries, providing product information, and handling warranty issues (in accordance with the Warranty Policy).
  • Product/Service Improvement: Analyzing purchasing behavior to enhance the quality of the cues and sales services.
  • Marketing (with consent): Sending information about new cue models, promotions, or related billiards news.

Data Security and Storage

  • Kaze implements industry-standard technical and organizational security measures to protect personal information from unauthorized access, use, or disclosure.
  • Information is stored on secure servers with limited access rights for personnel.

Sharing Information with Third Parties

Kaze commits not to sell, trade or rent customers’ personal information to third parties for marketing purposes. Information is only shared in the following necessary cases:

  • Shipping Carriers: Providing name, address, and phone number to fulfill delivery.
  • Payment Processors: Sharing necessary data to verify and complete payment transactions.
  • Legal Requirements: Disclosure when legally required by competent governmental authorities.

Customer Rights

Customers have the right to:

  • Access: Request to review the personal information Kaze holds.
  • Rectify: Request modification of inaccurate information.
  • Opt-Out: Unsubscribe from marketing emails at any time via an unsubscribe link.
Your Privacy Matters

If you have any questions or concerns about this Privacy Policy, please contact Kaze Customer Support for assistance. We are committed to addressing your privacy concerns promptly and transparently.